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Associate, Customer Insights(LAGOS, Yaba) at Bridge International Academies
  Last Date: January 22, 2021
  • Education
  • Full time
  • 3 weeks ago
  • Nigeria ,Lagos

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  • Salary Naira Not Specified / Monthly
  • Shift Morning
  • Job Qualifications Bachelor
  • Job experience 2 years
  • Job level Officer
  • Gender Requirement Any Gender

Job Summary

Bridge partners with governments, donors, and parents to ensurethat every child has access to an education that develops her full potentialand creates the foundation for prosperity for the country. We are dedicated tosupporting teachers, empowering school leaders, and ensuring every child hasthe learning support needed to master the national syllabus and have theconfidence to succeed in a competitive world. Each of our project or countryteams are supported through expertise and programming from additional officesaround the world, combining world-leading expertise in core design areas withlocally resident leadership and execution. We leverage experts, data, andtechnology in order to support and scale every aspect of quality educationdelivery. Bridge managed and supported schools are technology enabled anddata-driven to ensure accountability in the classroom for both teachers’performance and children’s learning.

The Bridge model delivers significant learningoutcomes at large scale by combining technology and customized learningmaterials. At Bridge, we believe innovation and technology can transformlearning. Our model – which uses technology to deliver thoroughly researchedand carefully designed daily lesson guides to teachers in our academies – isproven to increase learning outcomes for children. We are a solutions-driven,implementation-focused organization, using design principles to work in variedand often highly constrained contexts to ensure learning outcomes and positivedevelopment for children. Working in regional and national scales is importantto us, as empowering entire generations of children with the core knowledge,skills, and confidence is what builds the foundation for a peaceful andprosperous future for us all.

Our mission is to provide our pupils withlife-changing education and we believe that every child should have a right toa world-class education regardless of her family’s income. Core to our approachis the conviction that every child can learn, as long as the school she attendsis committed to her development and puts her needs to learn at the forefront ofall decisions. We have seen teachers and children transform and excel in bothgovernment and private schools that we support and manage.

We invite you to join this incredible endeavorthat is having a world-changing impact across multiple continents. You willjoin a team of dedicated change-makers committed to ensuring that each decisionwe make keeps a child’s experience of learning as its guiding principle.


Strategy Group

The Strategy Group at Bridge is responsiblefor our overall direction in education service, designing our verbal and visualbrand, communicating our work internally and externally, providing insight intothe ecosystems within which we work, measuring the impact of our programs,engaging our government partners in programming, ensuring regulatorycompliance, and expanding the reach of our services into new geographies.Creative, Communication, Insights, Policy & Partnerships, and NewOpportunities are all departments within the Strategy Group. Collaborationbetween and coordination of each of these department’s functions is critical toensure that every child has access to an education that develops her fullpotential and creates the foundation for prosperity for the country.



The Insights department at Bridge is housedwithin the Strategy group and collaborates across departments to tackle myriadbusiness problems. What makes us special is our dedication to the human voice.In every problem we work on, we work tirelessly to make sense of the messinessof human behavior, motivations, and aspirations; transforming the random andmisunderstood into meaningful insights that can unlock new ways of perceiving,doing, and growing. Our research translates into actionable insights andstrategies that help drive confident business decision-making on topics such ashow to engage with key stakeholders in the communities where we work, how toimprove customer acquisition and loyalty, how to shape a customer-centric valueproposition, to name a few.

While we work on a variety of projects, bothbig and small, our work is anchored in 3 areas: gathering and analyzing corecustomer feedback via our Pulse system; running specialized research projectsthat dive deeply into big, puzzling issues in order to craft new insights;working with internal partners to support the design and testing ofinterventions, many of which are grounded in behavioral theory. Because of theimportance we place on the human voice, our methodological approach tends to bemore qualitative in nature however we often employ quantitative methods as wellin order to analyze large datasets and run regressions to determine the impactof different variables.

Job Description

About the Role

We are looking for an experienced research professionalto serve as the Customer Insights & Strategy Research Associate. You willreport to the Manager and help with the day-to-day research affairs of theteam, which include but is not limited to: ensuring that all data collection,data syncing and report writing work is done in accordance with the protocolsas well as coordinating with the Manager to coordinate field work andmanage research projects (e.g. organizing team budgeting and travel logisticsand monitoring team performance)


What You Will Do

  • Ensure that all data collection, data entry and report writing work is done in accordance with the protocols
  • Prepare research proposals, materials and team training for projects
  • Coordinate with various field teams and assist in resolving of any issues that may arise in the field
  • Perform data collection and data quality control activities during research projects
  • Review both the quantitative data and the qualitative reports for various research activities
  • Ensure that all research reports are written in an accurate and timely fashion
  • Ensure the sharing of the necessary information generated by research with other departments that require it
  • In conjunction with Customer Insights & Strategy Manager, address any queries that are raised concerning the research reports
  • Contribute to the continuous improvement of research tools, protocols and processes

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